Refund Policy

Effective Date: April 15, 2026 | Last Updated: April 15, 2026

1. Overview

Wing Snob ("we," "us," or "our") takes pride in the quality of our food and the service we provide to our customers. We understand that sometimes issues may arise with your order, and we want to make sure that any problems are resolved quickly and fairly. This Refund Policy outlines the conditions under which we offer refunds, how to request them, and the timelines you can expect.

This policy applies to all orders placed directly through our website at wingsnobchick.rest, by phone, or through any authorized third-party delivery platforms. By placing an order with us, you agree to the terms set forth in this policy.

2. Eligibility Conditions for Refunds

We want every customer to enjoy their Wing Snob experience. Refunds may be granted under the following circumstances:

• Incorrect Order: You received items that were different from what you ordered (e.g., wrong flavor, wrong quantity, missing items).
• Food Quality Issues: The food you received was undercooked, overcooked, spoiled, or otherwise not prepared to an acceptable food safety or quality standard.
• Missing Items: Part of your order was not included in your delivery or pickup bag.
• Allergen Concerns: Your order contained ingredients that were not disclosed, and which conflict with a documented allergy or dietary restriction that you specified at the time of ordering.
• Order Never Delivered: Your delivery order was confirmed and charged but never arrived within a reasonable timeframe, and the issue was not caused by an incorrect address provided by the customer.
• Duplicate Charges: You were charged more than once for the same order due to a system or processing error.
• Order Cancelled by Wing Snob: In rare cases where we are unable to fulfill your order due to ingredient unavailability, technical issues, or operational reasons, you will receive a full refund.

Refunds will not be issued under the following circumstances:

• You simply changed your mind after the order was prepared or delivered.
• You ordered the wrong item and the order was accurately fulfilled as placed.
• The food did not meet your personal taste preferences, provided it was prepared correctly and as described.
• The issue was caused by incorrect delivery information provided by the customer.
• The refund request was made after the applicable timeframe (see Section 3).
• Promotional, discounted, or complimentary items unless they present a food safety risk.

3. Timeframes for Refund Requests

To be eligible for a refund, you must contact us within the following timeframes:

We strongly encourage you to inspect your order upon receipt and contact us immediately if there is an issue. Requests submitted after the applicable deadline may not be honored, at our sole discretion.

4. Non-Refundable Items and Services

The following items and charges are generally non-refundable:

• Delivery fees: Third-party delivery platform fees are non-refundable unless the order was never delivered due to a platform error. Contact the respective platform for their refund policies.
• Tips and gratuities: Any tips added to your order are non-refundable once processed.
• Service charges or convenience fees: These are non-refundable unless the order was entirely unfulfilled by Wing Snob.
• Gift cards and promotional credits: Once redeemed, these are non-refundable and cannot be exchanged for cash.
• Correctly fulfilled orders: If your order was prepared correctly and delivered on time, it is not eligible for a refund based solely on personal preference.

5. How to Request a Refund (Step-by-Step)

Requesting a refund from Wing Snob is straightforward. Please follow the steps below:

1. Contact Us Promptly: Reach out to our customer support team as soon as possible within the applicable timeframe (see Section 3). You can contact us by:
   • Email: [email protected]
   • Website: wingsnobchick.rest
2. Provide Your Order Details: Include the following information in your request:
   • Your full name
   • Order number or confirmation number
   • Date and time of your order
   • The item(s) in question
   • A clear description of the issue
3. Submit Supporting Evidence (if applicable): Where possible, please provide photos or screenshots that clearly show the issue with your order. This helps us resolve your request faster.
4. Wait for Confirmation: Our team will acknowledge your refund request within 1–2 business days and will conduct a review of your claim.
5. Receive Our Decision: After reviewing your request, we will notify you of our decision via the email address associated with your order. If your refund is approved, we will initiate the refund promptly.

6. Refund Processing Times by Payment Method

Once your refund is approved, the time it takes to process will depend on your original payment method:

Please note that while we process refunds on our end promptly, the actual posting of the refund to your account may take additional time depending on your bank or financial institution's policies. We are not responsible for delays caused by third-party financial institutions.

7. Partial Refunds

In certain situations, only a partial refund may be issued. Partial refunds apply when:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the rest of the order was fulfilled correctly.
• The food quality issue affected only one or some items in a multi-item order.
• A discount or promotional credit was applied to the original order — in such cases, the refund amount will reflect the actual amount paid for the affected item(s).
• You have already consumed a portion of the order before identifying the issue. Refunds will only apply to the uneaten or problematic portion, as reasonably assessed.

The partial refund amount will be determined by Wing Snob based on the value of the affected items in your original order at the time of purchase.

8. Exchange Policy

As a food business, Wing Snob does not offer traditional product exchanges in the same way a retail store would. However, we do offer the following resolution alternatives where applicable:

• Order Replacement: If your order was incorrect or contained a food quality issue, we may offer to prepare and deliver or make available a replacement order at no additional charge, subject to availability and operational capacity at the time of your request.
• Store Credit: In some cases, instead of or in addition to a monetary refund, we may offer Wing Snob account credit, which can be applied toward a future order. Store credits do not expire within 12 months of issuance and cannot be exchanged for cash.
• Menu Substitution: If a specific item is unavailable at the time of replacement, we will work with you to find an acceptable substitute of equal or greater value.

To request an order replacement or exchange, please follow the same steps outlined in Section 5 of this policy.

9. Cancellation Policy

We understand that plans can change. Please review our cancellation policy below:

9.1 Online and Phone Orders

• Before Preparation Begins: If you cancel your order before our kitchen has started preparing it, you will receive a full refund. The window to cancel without penalty is typically within 5 minutes of placing your order, as food preparation often begins immediately.
• After Preparation Has Begun: Once your order has entered preparation, cancellations may not be accepted. If a cancellation is approved at this stage, a partial refund may be issued to cover only the costs of non-prepared items, if any.
• After Dispatch for Delivery: Orders that have already been dispatched for delivery cannot be cancelled, and no refund will be issued for such cancellations.

9.2 Catering or Bulk Orders

For catering, group, or large bulk orders (typically orders over $100 or serving more than 10 people), the following cancellation terms apply:

• Cancellation more than 48 hours before the scheduled order time: Full refund.
• Cancellation between 24–48 hours before scheduled order time: 50% refund.
• Cancellation less than 24 hours before scheduled order time: No refund will be issued, as ingredients and preparation time will have already been allocated.

9.3 Third-Party Platforms

If you placed your order through a third-party delivery application (such as DoorDash, Uber Eats, Grubhub, or similar), their cancellation and refund policies will apply in addition to ours. Please refer directly to the platform through which your order was placed for platform-specific cancellation terms.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, Wing Snob is committed to working with you to find a fair resolution. Our dispute resolution process is as follows:

1. Internal Escalation: If you are dissatisfied with the initial response from our customer service team, you may request that your case be escalated to a manager or supervisor. Please indicate in your communication that you wish to escalate your dispute.
2. Written Formal Complaint: You may submit a formal written complaint to us via email at [email protected] with the subject line "Formal Refund Dispute." We will acknowledge your complaint within 2 business days and aim to provide a final resolution within 7 business days.
3. Consumer Protection Resources: If you feel your complaint has not been resolved satisfactorily, you have the right to contact the following agencies depending on your location:
   • The Federal Trade Commission (FTC) at www.ftc.gov for consumer protection concerns.
   • Your state Attorney General's Consumer Protection Division.
   • The Better Business Bureau (BBB) at www.bbb.org.
   • If you are a California resident, you may also contact the California Department of Consumer Affairs or exercise your rights under the California Consumer Privacy Act (CCPA/CPRA) where applicable.
4. Chargeback Rights: You retain the right to dispute a charge with your credit card issuer or bank. However, we encourage you to contact us first, as we are typically able to resolve issues more quickly through direct communication than through formal chargeback processes.

11. Changes to This Refund Policy

Wing Snob reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website at wingsnobchick.rest with an updated effective date. We encourage customers to review this policy periodically. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or would like to submit a refund request, please do not hesitate to reach out to us through any of the following channels:

This Refund Policy was last updated on April 15, 2026, and is effective as of that date. All rights reserved by Wing Snob.